Frequently asked questions
Quick answers to the questions we hear most from our customers.
How do I track my shipment?
Enter the tracking number you received into the Track Shipment page on our website. You'll see your product details, current status, and estimated delivery date instantly.
Where do I find my tracking number?
Your tracking number is provided when your shipment is booked. It's also included in your confirmation email and looks like CL-XXXXXXXXXX.
What does 'In Transit' mean?
'In Transit' means your package has been picked up and is currently moving through our network toward its destination. You can follow its progress in real time.
What areas do you serve?
We ship worldwide — to over 120 countries across six continents.
Is my shipment insured?
Yes, every shipment includes cargo insurance at no extra charge, so you're covered from pickup to delivery.
How do I contact customer care?
Use the 'Contact Customer Care' button on your tracking page, or email our support team directly.